RESERVATION POLICIES

Terms & Conditions

1) What are the check in and check out times?

  • Check in after 3pm and check out by 12pm.
  • Late check-out courtesy until 4pm. - only in low season (March to November) and by availability on the day, otherwise release of the apartment until 12h, being able to enjoy the structure of the hotel until 16h.



2) What is included in the daily rate?

  • The daily rate includes breakfast from 8 am to 10 am served in our restaurant, daily room cleaning service, beach service with chairs, umbrella and towel, plus the crossing with an inflatable boat to the sand of the beach, internet wi- fi and indoor parking.



3) Children pay from how old?

  • Children up to 3 years free of charge. We consider extra bed from 4 years to any age and is charged an additional 30% in the values ​​of the daily and packages.



4) Does the hotel do daily day use?

  • Yes, depending on availability. Contact us for more information through the email: hotel@canoa.com.br



5) What is the hotel's cancellation policy?

  • Up to 30 days of check-in: total credit for a new date, free of charge.
  • Up to 15 days: A fine of 25% of the total amount of the reservation.
  • Less than 14 days: A fine of 50% of the total amount of the reservation.
  • Reservation with No Show guarantee: apartment is available until 12 a.m. of the day after check-in.



6) Does the hotel accept pets?

  • Unfortunately in the accommodations we do not accept. But we love animals !!!



7) How do you get from the hotel the beach of Barra do Una?

  • The beach of Barra do Una is as if it were an Island, surrounded by the water of the River and by the water of the Sea, the access of the hotel to the beach is made with an inflatable boat, where the sailor makes the crossing with total safety and comfort not to if we get wet, on the beach we have service chairs, umbrella, towel and the sailor also makes requests for drinks and aperitifs to take to the sand of the beach.



8) What is the voltage in the hotel?

  • All our outlets are 220V, pay attention to bring electronic gadgets. The apartments do not have a hair dryer, but we have one at the reception who is doing the relay.



9) What is the reception time?

  • The reception is not 24h. Check in until 10pm, after this time only by appointment.



10) What are the fees charged?

  • We do not charge service charge in the daily rates.