+55 12 3867-3535 ou 3867-1313

Common questions

1) What are the check schedules in and check out?

Check in after 15h and check-out until 12 pm.

Late check-out free until 16h.- Only in low season (March-November) and subject to availability on the day, otherwise release the apartment until 12am, making use of the hotel structure until 16h.

2) What is included in?

The rate includes breakfast from 8am to 10am served in our restaurant, daily service from the housekeeping, beach service with chairs, umbrella and towel, as well as crossing with an inflatable boat to the sandy beach, internet wi- fi and indoor parking.

3) Children pay from how many years?

Children under 3 free.We consider extra bed from 4 years to any age and is charged over 30% in the daily values ​​and packages.

4) do daily day use?

Yes, upon availability.Please contact us for more information via e-mail: hotel @ canoe.with.br

5) What is the cancellation policy of the hotel reservations?

· Up to 30 days of check-in: full credit for new date without charge.
· Up to 15 days: Fine of 25% of the total booking.
· Less than 14 days: Fine of 50% of the total booking.
· Reserve with guaranteed No Show: apartment is available until 12pm the day after check-in.

6) accept pets?

Unfortunately we do not accept the accommodation.But love animals !!!

7) How do to get from hotel to beach Una Bar?

Una Barra beach is like an island, surrounded by water from the river and by the sea water, hotel beach access is done with an inflatable raft, where the sailor is the crossing with safety and convenience for not get wet on the beach chairs have service, umbrella, towel and the sailor also makes drinks order and apertitivos to take to the sand on the beach.

8) What is the voltage in the hotel?

All our outlets are 220V, attention to bring electronic devices.The apartments have no hair dryer, but we have one at the reception which is doing the relay.

9) What time of reception?

24h reception.Check-in until 22h, after this time by appointment only.

10) What to do in the hotel?

At Hotel Canoa gives to enjoy even with rain, we have a Luiza Sato Massage Unit to relax, Marina Canoe has a vast range of nautical activities and 2 restaurants.

11) What are the fees?

We do not charge service tax on daily.